About this Project
Client's Business Challenge
The client sought to modernize their case management technologies and exploit opportunities to streamline administrative tasks — freeing up their team to focus on enhanced client service as well as strategic efforts to improve/expand their offerings.
Our Approach
We performed a thorough current state assessment and led the client through a future-state visioning effort aimed at identifying their highest-priority business objectives. Armed with this information we prepared detailed functional and technical requirements for an integrated Case Management Solution that would unlock the untapped potential of this dynamic and resourceful team. We then conducted a structured solution selection process aimed at identifying technology platforms capable of satisfying the client's business requirements.
Value Delivered
The result was a compelling design for a market-leading capability — far-surpassing existing commercial offerings — that exceeded the client's expectations and would enable a more transparent & responsive user experience for their high stakes immigration work.
Client
Erickson Immigration Group
Engagement
Digital Strategy | Technology Modernization
Skills
What Our Clients Say
The Erin Gerald team came up to speed quickly on our business and translated our needs into a remarkable case management solution, that exceeded the feature set of the leading commercially-available platforms.
Jerry Erickson, Principal
Erickson Immigration Group
Erin Gerald has been invaluable to my company. Beyond their Digital Expertise, I found them to be incredibly insightful & resourceful business people who have clearly 'been there, done that' when it comes to launching and commercializing digital products. I'm so excited to partner with them on HealthyBites!
Kelly Burgess, Founder
HealthyBites™
Erin Gerald excelled at taking our high-level objectives and translating them into intelligent, intuitive, and compelling solutions engaged and educated our 25,000 students.
Rob Eppes, President
Junior Achievement of Delaware
Erin Gerald conceived and developed a phenomenal, personalized experience for our Career Pathways program! It was so engaging... truly beyond my expectations!
Dr. Denise Purnell Cuff, Programming & Student Support Lead
Delaware Dept. of Education
Erin Gerald brought structure and discipline to our strategic planning, front/back office, and core operations -- keeping us several steps ahead of our competition. They helped us re-imagine and modernize our end-to-end fleet management logistics, giving us full visibility into our expansive, $20MM heavy construction fleet.
Joey Corrado, CEO
Corrado Construction Company
Despite our agressive timeline and substantial scope, the Erin Gerald team developed a commercial quality solution for our Career Pathways program! It was a tremendous experience... I never wanted to put the screen down!